Refund Policy

The short version

A purchase is final once its tips have begun to reach you: we do not refund unused tips, unused days, or a tip that loses — outcomes are uncertain and no result is ever guaranteed. We refund what the law requires and what an error on our side caused, as set out below. There is no recurring charge to stop: a subscription is a fixed period that simply ends.

When a subscription ends

Nothing renews automatically, so there is nothing to cancel: your access runs to the end of the period you paid for and then stops. You are never charged again unless you choose to buy another period.

When a tip pack ends

A pack ends when all its tips have been sent, or 40 days after its first tip — later, if the model has by then published fewer tips than the pack holds. Tips not sent to you by the time it ends, because your feed was off or competitions were left out, are not refunded. A tip whose match is not played, for good, goes back into your pack instead of being refunded.

Your 14-day withdrawal right (EU consumers)

For a single tip or a tip pack, at checkout you expressly consent to delivery starting at once and acknowledge that the 14-day withdrawal right is lost once the first tip is delivered (art. 16(m), Directive 2011/83/EU). A pack from which no tip has been sent yet — one queued behind another pack, or bought while your feed is off — can be withdrawn within 14 days of buying it, for a full refund.

For a subscription, the period starts when you buy it, or, bought while a period of the same model is running, when that one ends, and its tips are delivered from its start; at checkout you expressly ask for it to start at once, or as soon as the running one ends, and acknowledge that the right of withdrawal is lost once its first tip is sent to you. You may withdraw within 14 days of buying it only if none of its tips has been sent to you yet; once one has, it can no longer be withdrawn or refunded. A renewal from which no tip has been sent yet can therefore be withdrawn within 14 days of buying it.

When we refund

Apart from a withdrawal, we refund a purchase only when an error on our side or our payment provider's affected it:

• you were charged in error, or charged twice;
• a technical failure on our side meant you could not receive or open what you paid for.

What is not refunded: unused tips or days, tips not sent while your feed was off or from competitions you left out, and the outcome of any tip. Losing selections are a normal part of sports betting, published track records include them, and no profit is ever promised.

How to request a refund

Email contact@neurodds.com from your account email, with the approximate purchase date. We reply within 3 business days; approved refunds go back to your original payment method, typically arriving within 5–10 business days depending on your bank.

Please contact us before disputing a charge with your bank. We resolve almost everything faster than a chargeback process does.

Who we are

Sports Data Web S.R.L., Bulevardul Eroilor nr. 44, ap. 6, 400129 Cluj-Napoca, jud. Cluj, Romania — contact@neurodds.com. See our Terms of Service and Legal Notice.